CS 320N FCU Desktop Stand

1. Warranty Period​
This product is covered by a two-year warranty starting from the actual date of purchase by the customer.
The warranty period shall be determined based on a valid proof of purchase provided by the customer (such as an invoice, order record), using the purchase date shown on the document.

​2. Warranty Coverage​
During the warranty period, after-sales service will be provided if the product experiences any of the following issues under normal use:

• Performance failure or quality issues caused by non-human factors;
• Issues that are confirmed by our after-sales inspection to be inherent product quality defects.

The following situations are not covered by the warranty:

• Damage caused by human factors, including but not limited to dropping, water damage, unauthorized disassembly, modification, or alteration;
• Malfunctions caused by improper use or failure to follow the product user manual;
• Damage caused by force majeure events, such as fire, lightning, floods, or other natural disasters;
• Products that have exceeded the warranty period;
• Cases where valid proof of purchase cannot be provided or the purchase information cannot be verified.

​3. After-Sales Service Method​

• For products that meet the warranty conditions within the warranty period, replacement service will be provided in principle;
• The replacement product will be of the same model. If the original model is discontinued or out of stock, a replacement with equal or higher performance will be provided.

​4. After-Sales Service Procedure (Important)​​
To ensure fairness and standardization of after-sales service, the replacement process is as follows and is effective immediately:

​4.1 After-Sales Request​
Customers must contact our official after-sales email and provide the following information:

• Description of the product issue;
• Valid proof of purchase (invoice, order record, etc.);
• Contact information and delivery address (including full name, phone number, and email address).

​4.2 Return of the Defective Product​
Customers must return the defective product to the address designated by our company according to the after-sales instructions;
If the defective product is not returned, the company will no longer provide advance replacement service.

​4.3 Product Inspection​
Upon receipt of the returned product, our company will conduct inspection and verification.

​4.4 Replacement Shipment​

• If the inspection confirms that the issue falls within the warranty coverage, a new replacement product will be shipped after the inspection is completed;
• If the product does not meet the warranty conditions, the customer will be contacted to discuss further solutions, such as paid repair or replacement.

​5. Shipping Cost Policy​

• Return shipping of the defective product: In principle, the cost shall be borne by the customer;
• Shipping of the replacement product: The cost shall be borne by our company.

​6. Customs Duties and Taxes Policy​

• Customs duties and taxes for returning the defective product: Any customs duties, import taxes, or related charges incurred when returning the defective product shall be borne by our company.
• Customs duties and taxes for shipping the replacement product: Any customs duties, import taxes, or related charges incurred when shipping the replacement product shall be borne by the customer.

7. Method of Warranty

• To submit a Warranty claim, contact CS Technical Support (“CS Support”) via email at info@cockpit-simulator.com.